Three network phone calls down but data still working

Three, the mobile operator, has acknowledged that some users are currently experiencing difficulties making phone calls. The network stated in a post on X that there is an issue affecting voice services, without specifying how many of its 11 million customers are impacted. DownDetector, an outage website, recorded a surge in problems at 09:30 BST on Wednesday, with over 9,000 reports filed by users. However, data services such as 4G and 5G are operating normally, according to Three.

Recently, Three merged with Vodafone to form the UK’s largest phone network, serving around 27 million customers. While Vodafone services are unaffected, other phone companies utilizing Three’s network are experiencing disruptions. ID Mobile informed customers on its service status page that technical teams are collaborating with Three UK to solve the issue promptly. Similarly, Smarty acknowledged the problem with voice services and assured customers that efforts are being made to address it. Some users have taken to social media to express frustration over the inability to return important calls or access essential services due to the ongoing dilemma. Despite reports of data service issues on Wednesday morning, Three insists that data functions are running smoothly. In January, Three initiated an investigation into an incident involving a small group of users unable to connect to emergency services during a network outage

Read the full article from The BBC here: Read More