Jailed funeral boss Robert Bush angers Hull families with 'apology'

Robert Bush has issued a full written apology addressing those affected by his actions. In his letter, he expressed deep reflection on the events and a direct message to those impacted. He acknowledged the trust placed in him and his business during deeply challenging times, recognizing that his conduct caused distress and uncertainty to many families. Bush conveyed his sincere regret, emphasizing that no words can undo the pain experienced or fully restore confidence shaken by his failures.

Accepting responsibility, Bush admitted that he should have acted differently and much earlier, expressing remorse for his inaction. He clarified that he does not expect forgiveness nor wishes to minimize the severity of what occurred. Instead, his letter was intended as an expression of genuine regret for the consequences and the widespread impact on families. Acknowledging the varied experiences of each family, Bush respected that some people may never be willing to accept his apology. He concluded by hoping that, in time, families might find peace and remember their loved ones apart from the negative circumstances that followed.

Bush, a former undertaker, pleaded guilty to 67 offences, which included 30 counts of preventing lawful and dignified burials, as well as theft from 12 charities. Prosecutors described his operation at the Hessle Road funeral premises as “shambolic and chaotic,” highlighting that his “appalling” misconduct caused “extreme emotional pain, anguish and upset” among the bereaved. Despite the apology, the letter provoked an angry response from some victims.

One such victim, Beverley, shared her heartbreak in court when recounting the discovery of her stillborn baby, Sunny Beverley-Conlin, who was found in a brown paper bag on the floor of the funeral parlour. Sunny’s remains were recovered nearly two years after his birth, and the ashes were given to Beverley by Bush the following year. She described her reaction to Bush’s letter as one of anger, feeling that his apology seemed directed more at her response to the situation rather than the actions themselves. For Beverley, the trauma is inextricably linked with the mishandling of Sunny’s funeral, the last act of love she could offer, and she said this pain will stay with her indefinitely

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